Refund policy
At Renaissance Apparel, we take pride in providing high-quality products and appreciate your support. Please review our return and refund policy before placing your order.
All Sales Are Final
All purchases made through Renaissance Apparel are final sale. We do not accept returns, exchanges, or offer refunds unless an item arrives damaged or you receive the wrong item.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Sale or clearance items
- Gift cards
- Worn, washed, altered, or damaged items
- Items without original tags or packaging
- Orders with incorrect sizing selected by the customer
Order Cancellations
Orders cannot be canceled or modified once they have been placed. Please review your order carefully before completing your purchase.
Shipping
Shipping charges are non-refundable. Renaissance Apparel is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Renaissance Apparel is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly.
Contact Us
If you have any questions regarding your order or this policy, please contact Renaissance Apparel through our official customer support channels. We are happy to assist you with any concerns.